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ReceptOwl

Lead follow-up

Follow up every lead — without chasing anyone yourself.

Plenty of customers are interested but don’t book on the first message. ReceptOwl captures every enquiry with the details that matter, follows up at the times you choose and stops the moment they reply, book or say no.
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A navy speech bubble, a cream speech bubble and a ‘Follow-up sent’ badge with a lime tick

What it does

Warm leads stay warm.

  • Captures every enquiry

    Name, contact details, what they need and where they came from — saved to your CRM, spreadsheet or inbox.

  • Asks the right questions

    The ones you’d ask, so your team knows who’s ready and who’s just looking.

  • Follows up on your schedule

    The next morning, after three days, before a date — whatever suits your business.

  • Stops at the right time

    As soon as they reply, book or opt out. No one gets chased forever.

  • Hands warm leads to your team

    When someone’s ready, the right person gets an alert and a summary.

  • Everything logged

    See where every enquiry stands, without asking around.

How it works

One enquiry that nearly went cold.

  1. 01

    A customer asks about a price

    ReceptOwl answers from your approved information.

  2. 02

    They go quiet

    Normal — people get busy.

  3. 03

    A follow-up goes out

    At the time you set, in your tone, on the channel they used.

  4. 04

    They reply

    And ReceptOwl books them in or passes them to your team — and stops following up.

Straight answers

Good to know.

Knowing the limits is what makes it safe to put in front of your customers.

How it works in practice

  • Follow-ups go to people who contacted you about something specific. It doesn’t message lists or people who haven’t been in touch.
  • We agree with you which follow-ups suit each kind of enquiry, and keep marketing separate from replies to a customer’s own enquiry.
  • Every follow-up has a clear way to opt out.
  • On WhatsApp, follow-ups after 24 hours use message templates approved by Meta.

What it won’t do

  • Cold-message people who haven’t contacted you
  • Keep chasing someone who’s said no
  • Send marketing without consent
  • Promise discounts you haven’t approved

Where it helps most

Built around real workflows.

Tailored demo

Build your receptionist.

Answer six quick questions and watch it take shape. We then build a demo around your business — your services, your hours, your customers’ questions — and show you how it handles them.

  • A demo built on your own services, hours and questions
  • Your receptionist, with the name and manner you chose
  • A clear picture of going live: channels, connections, cost

Free, no obligation. We never contact your customers, and nothing is connected to your systems for the demo.

Let’s start with your business.

Let’s start with your business.

So your receptionist knows who it’s answering for.

What kind of business is it?
How many people work there? (optional)
Free, no obligation

Questions

Good to know.

Something we haven’t covered? Ask us directly.

How many follow-ups does it send?
As many as you decide — usually one or two. The timing and wording are agreed with you, and it stops as soon as the customer replies, books or opts out.
Where do the leads go?
Wherever your team works: a CRM with an integration we can use, a shared spreadsheet, or your inbox.
Can it follow up on quotes?
Yes, where your team sends quotes through a system we can connect, or tells ReceptOwl when a quote has gone out.
Will it annoy my customers?
It’s designed not to: follow-ups only relate to the customer’s own enquiry, they’re spaced out, and there’s always an easy way to stop them.

Also part of ReceptOwl

One front desk, every job.

Always ready to answer.

You can close for the night. Your front desk doesn’t have to.

See ReceptOwl in action Talk to us

receptowl.com