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ReceptOwl

AI front desk for restaurants & cafés

Take bookings during service without leaving the floor.

The phone always rings at seven. ReceptOwl answers it: it books tables by your rules, answers questions about opening hours, menus and parking, and sends anything that needs you — allergies, big parties, complaints — to the right member of your team.
See it with your business A typical conversation
Illustrative example for a restaurant on WhatsApp: “A table for 4 on Saturday?” — “Confirmed for 8pm. See you then.”

A typical conversation

What it asks, what it keeps, what happens next.

The Quay Kitchen is a fictional business, but the conversation is exactly how ReceptOwl works.

WhatsApp · 16:48

The Quay Kitchen

Customer

Have you a table for four at half seven tonight?

ReceptOwl

We have — there’s a lovely one by the window. Can I take a name?

Example · fictional business

What ReceptOwl captured

Party
4 people
Time
Tonight 19:30
Requests
High chair
Contact
Conor · WhatsApp

Next step

Table for 4 · Tonight 19:30

Booked · team notified

ReceptOwl for restaurants

The problem

Where enquiries get lost.

  • 01

    Peak time is phone time

    Calls land exactly when you’re busiest. Answering pulls staff off the floor; not answering loses the table.

  • 02

    The same questions, every night

    Opening hours, parking, dogs, gluten-free options — questions that deserve an answer, but not from someone carrying plates.

  • 03

    No-shows and half-empty tables

    Confirmations and reminders help reduce no-shows, but only if someone has time to send them.

Built for your front desk

The questions it answers. The details it takes.

Handles

  • Table bookings within your covers and times
  • Opening hours, location, parking and accessibility
  • Menu questions, from your approved menu
  • Group and event enquiries — details taken for your team
  • Takeaway or collection times, if you offer them
  • Changes and cancellations within your rules

Collects

  • Name and mobile number
  • Party size, date and time
  • Occasion or seating preference
  • High chairs, wheelchair access or other needs
  • Allergy and dietary questions — always passed to your staff

What happens next

Every enquiry ends with a clear next step.

  1. 01

    Confirmed booking

    Where your reservation system can be connected and tested, it books straight in.

  2. 02

    Booking request

    Otherwise, staff confirm — and the guest knows to expect a message.

  3. 03

    Big parties to your events person

    Above the limit you set, it takes the details and passes them on.

  4. 04

    Confirmations and reminders

    By text or WhatsApp, where the guest has agreed.

Straight answers

Straight to you when it matters.

ReceptOwl handles the everyday on its own. You decide what should come straight to you — these are the usual rules, and yours may differ.

Comes straight to you when there’s…

  • Allergies and anything about ingredients — always to staff
  • Parties above your limit
  • Complaints or feedback about a visit
  • Private hire and events
  • The guest asks for the manager

What it won’t do

  • Give allergen assurances — only your staff can do that
  • Book a table your system doesn’t show as free
  • Take card details in the conversation

Works with what you use now.

Many restaurants already use a reservation system. Where yours has an integration we can use and test, ReceptOwl books straight into it. Otherwise it takes a booking request and your team confirms.

A good fit if…

  • The phone rings most during service
  • Guests book by WhatsApp as well as by phone
  • Guests ask the same questions every night
  • You’d like fewer no-shows

Tailored demo

Build your receptionist.

Answer six quick questions and watch it take shape. We then build a demo around your business — your services, your hours, your customers’ questions — and show you how it handles them.

  • A demo built on your own services, hours and questions
  • Your receptionist, with the name and manner you chose
  • A clear picture of going live: channels, connections, cost

Free, no obligation. We never contact your customers, and nothing is connected to your systems for the demo.

Let’s start with your business.

Let’s start with your business.

So your receptionist knows who it’s answering for.

What kind of business is it?
How many people work there? (optional)
Free, no obligation

Questions

Restaurants & cafés: questions.

Something we haven’t covered? Ask us directly.

Can it tell guests whether a dish contains an allergen?
No. Allergy questions go straight to your staff, because only your team can give that assurance. ReceptOwl notes the allergy with the booking so the kitchen knows in advance.
Does it work with our reservation system?
If your system offers an integration we can use, yes — we test it with you before going live. If not, ReceptOwl takes booking requests and your team confirms them.
What about large groups?
You set the limit. Above it, ReceptOwl takes the date, numbers and occasion and passes them to whoever handles groups.
Can it answer during service only?
You choose: every call, only when nobody picks up, or only outside opening hours.

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