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ReceptOwl

AI front desk for estate & letting agents

Every property enquiry answered — even on a Sunday night.

Buyers, renters and landlords get in touch the moment a listing goes live, whatever the hour. ReceptOwl answers from your listing information, arranges viewing requests, books valuation calls and makes sure urgent tenant issues reach whoever’s on call.
See it with your business A typical conversation
Email · 22:30Example · fictional
“Is the two-bed on Harbour View still going? I’d love a viewing.”
What ReceptOwl does with this enquiry (fictional example)
  • Answered from the listing: rent, availability and BER
  • Viewing requested for Saturday 11:00 · agent confirms today
  • Enquiry saved with the property and move-in date

A typical conversation

What it asks, what it keeps, what happens next.

Westshore Lettings is a fictional business, but the conversation is exactly how ReceptOwl works.

Email · 22:30

Westshore Lettings

Customer

Is the two-bed on Harbour View still going? I’d love a viewing.

ReceptOwl

It is! Would Thursday at six or Saturday at eleven suit you?

Example · fictional business

What ReceptOwl captured

Property
2-bed apartment · Harbour View
Looking to
Rent
Preferred
Saturday 11:00
Contact
James · 083 000 0000

Next step

Viewing requested · agent confirms today

Sent to your team · team notified

ReceptOwl for estate agents and lettings

The problem

Where enquiries get lost.

  • 01

    Listings get enquiries at all hours

    A new listing can bring a rush of messages over a weekend. The agent who replies first often gets the viewing.

  • 02

    The same questions for every property

    Is it still available? What’s the BER? Are pets allowed? — answers already in the listing, asked again and again.

  • 03

    Urgent issues arrive out of hours

    A tenant’s boiler breaks on a Friday night. Someone needs to know, and the tenant needs to know what happens next.

Built for your front desk

The questions it answers. The details it takes.

Handles

  • Availability, price or rent and key features, from your listings
  • Viewing requests and open-viewing times
  • Valuation requests from vendors and landlords
  • Tenant maintenance reports — urgent ones to your on-call contact
  • Office hours and contact details
  • General questions about the buying or renting process, from what you approve

Collects

  • Name, phone and email
  • The property they’re asking about
  • Buying or renting, and their timeline
  • Preferred viewing times
  • For landlords and vendors: the property and what they need

What happens next

Every enquiry ends with a clear next step.

  1. 01

    Viewing request

    With preferred times, for your team to confirm — or booked where your viewing diary is connected.

  2. 02

    Valuation call

    Booked with the right agent, with the property details already collected.

  3. 03

    Urgent maintenance alert

    To your on-call contact, with the address and the problem; the tenant is told what happens next.

  4. 04

    Follow-up after viewings

    A check-in at the time you choose, stopping as soon as they reply.

Straight answers

Straight to you when it matters.

ReceptOwl handles the everyday on its own. You decide what should come straight to you — these are the usual rules, and yours may differ.

Comes straight to you when there’s…

  • Offers and negotiations — always to an agent
  • Legal, contract or deposit disputes
  • Complaints
  • Anything that needs professional advice
  • The caller asks for an agent

What it won’t do

  • Accept, discuss or pass judgement on offers
  • Screen or rank applicants — your team decides who views and who’s offered a property
  • Give legal, tax or mortgage advice

Works with what you use now.

Property CRMs vary. Where yours has an integration we can use, ReceptOwl records enquiries and viewings there; otherwise they reach your team by email with everything they need.

A good fit if…

  • New listings bring a rush of enquiries
  • Lots of messages arrive in the evening and at weekends
  • Your team repeats listing details all day
  • You manage lettings with out-of-hours maintenance

Tailored demo

Build your receptionist.

Answer six quick questions and watch it take shape. We then build a demo around your business — your services, your hours, your customers’ questions — and show you how it handles them.

  • A demo built on your own services, hours and questions
  • Your receptionist, with the name and manner you chose
  • A clear picture of going live: channels, connections, cost

Free, no obligation. We never contact your customers, and nothing is connected to your systems for the demo.

Let’s start with your business.

Let’s start with your business.

So your receptionist knows who it’s answering for.

What kind of business is it?
How many people work there? (optional)
Free, no obligation

Questions

Estate agents & lettings: questions.

Something we haven’t covered? Ask us directly.

Can it book viewings directly?
Where your viewing calendar can be connected and tested, yes. Otherwise it takes a viewing request with preferred times and your team confirms.
Does it decide who gets a viewing?
No. It treats every enquiry the same way and passes them all to your team. Decisions about viewings and applicants stay with you.
What about tenants’ emergencies?
You set the rules — for example a leak or no heat goes straight to your on-call contact, while a dripping tap becomes a next-day job. The tenant is told what will happen next.
Can it answer questions about a specific property?
Yes, from the listing details you give it — price or rent, BER, features and availability. If something isn’t in the listing, it says so and passes the question on.

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