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ReceptOwl

AI front desk for garages & mechanics

Missed calls while you’re under a car? ReceptOwl takes the details.

For independent garages and mechanics. It answers when you can’t, collects the car, reg and symptom, lines up a workshop booking and passes anything tricky to you with a summary.
See it with your business A typical conversation
Phone call · 17:52Example · fictional
“My brakes are grinding and there’s a warning light on. Can I bring it in tomorrow?”
What ReceptOwl does with this enquiry (fictional example)
  • Collected: 2016 Ford Focus · reg · grinding when braking
  • Inspection booked · tomorrow 08:30, from the workshop diary
  • Safety note given: don’t drive it if the brakes get worse

A typical conversation

What it asks, what it keeps, what happens next.

Harbour Road Motors is a fictional business, but the conversation is exactly how ReceptOwl works.

Phone · 17:52

Harbour Road Motors

Customer

My car’s making a grinding noise — any chance I could bring it in tomorrow?

ReceptOwl

Ah no, that’s not a nice sound. We can have a look first thing — what’s the make, model and reg?

Example · fictional business

What ReceptOwl captured

Vehicle
2016 Ford Focus · 161-G-••••
Issue
Grinding when braking
Preferred
Tomorrow morning
Contact
Aoife · 087 000 0000

Next step

Inspection booked · Tomorrow 08:30

Booked · team notified

ReceptOwl for garages

The problem

Where enquiries get lost.

  • 01

    Your hands are full — literally

    The phone rings while you’re under a car, road-testing or at the counter. Stopping for every call slows the job; not stopping loses the customer.

  • 02

    Voicemail isn’t a booking

    Some callers hang up at the beep and ring the next garage. The ones who leave a message still need calling back.

  • 03

    The same questions, all day

    “How much for a service?”, “Is my car ready?”, “Do you do NCT pre-checks?” — useful questions that eat into workshop time.

Built for your front desk

The questions it answers. The details it takes.

Handles

  • Services and NCT pre-checks
  • Brake, clutch, noise and warning-light problems
  • Tyres and small jobs
  • Prices you publish for common jobs
  • Opening hours, location and drop-off times
  • Courtesy car or lift questions
  • “Is my car ready?” — handed to the team, or answered where your system allows

Collects

  • Name and mobile number
  • Make, model, year and registration
  • The problem, in the customer’s own words
  • When it started, and whether they feel it’s safe to drive
  • Preferred drop-off day and time
  • Whether they need a lift or a courtesy car

What happens next

Every enquiry ends with a clear next step.

  1. 01

    Workshop booking request

    All the details sent to your team by text, email or a shared calendar, ready to confirm in seconds.

  2. 02

    Confirmed booking

    Where your diary or garage software can be connected and tested, it checks free slots and books directly.

  3. 03

    Quote request

    For jobs that need a mechanic to look first, it gathers what you’d ask and queues a call-back.

  4. 04

    Reminders and follow-ups

    Service and NCT reminders, or a nudge on quotes customers haven’t answered — only where you want them and customers have agreed.

Straight answers

Straight to you when it matters.

ReceptOwl handles the everyday on its own. You decide what should come straight to you — these are the usual rules, and yours may differ.

Comes straight to you when there’s…

  • A safety concern — brakes failing, smoke, overheating — with your approved advice not to drive
  • A complaint about a repair
  • Warranty or insurance disputes
  • Haggling over a quote
  • The customer asks for a mechanic

What it won’t do

  • Diagnose a fault or promise a price for a car nobody has seen
  • Confirm a slot unless your diary is connected and tested
  • Diagnose a fault or guess at a repair price

Works with what you use now.

Garage management systems vary. If yours has an integration we can use, ReceptOwl can check the diary and book. If not, booking requests go to your team by text or email, or into a shared calendar — which works well for most independent garages.

A good fit if…

  • You regularly miss calls while working on cars
  • Customers ask the same price and availability questions
  • Callers often don’t leave voicemails
  • Bookings live in a diary that one person manages

Tailored demo

Build your receptionist.

Answer six quick questions and watch it take shape. We then build a demo around your business — your services, your hours, your customers’ questions — and show you how it handles them.

  • A demo built on your own services, hours and questions
  • Your receptionist, with the name and manner you chose
  • A clear picture of going live: channels, connections, cost

Free, no obligation. We never contact your customers, and nothing is connected to your systems for the demo.

Let’s start with your business.

Let’s start with your business.

So your receptionist knows who it’s answering for.

What kind of business is it?
How many people work there? (optional)
Free, no obligation

Questions

Garages & mechanics: questions.

Something we haven’t covered? Ask us directly.

Will it give prices?
Only the prices you choose to publish — a standard service, an NCT pre-check, a tyre fitting. For anything that needs a look at the car, it takes the details and queues a quote call-back.
What if a customer says their brakes have failed?
It follows the safety script you approve — typically telling them not to drive the car and alerting your team straight away — rather than trying to diagnose anything.
Can it keep using our garage’s number?
Usually yes, using call forwarding from your existing line when you’re busy or closed. We check what your phone provider supports during setup.
We use a paper diary. Does that work?
Yes. ReceptOwl sends booking requests with everything your team needs, and the customer is told the garage will confirm. No new software is required.

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