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ReceptOwl

AI front desk for trades & home services

On a job all day? ReceptOwl sorts the emergencies from the quotes.

For plumbers, electricians, heating engineers and other trades. It answers when you’re on the tools, works out what’s urgent, collects the job details and makes sure the right person hears about it.
See it with your business A typical conversation
Illustrative example for a trades business: “Can you quote for a boiler service?” — “Of course. What’s your Eircode?”

A typical conversation

What it asks, what it keeps, what happens next.

Clearwater Plumbing & Heating is a fictional business, but the conversation is exactly how ReceptOwl works.

Web chat · 21:14

Clearwater Plumbing & Heating

Customer

Hi, could I get a price for a boiler service?

ReceptOwl

No problem at all. What’s your Eircode, and is it gas or oil?

Example · fictional business

What ReceptOwl captured

Job
Annual boiler service · gas
Eircode
H91 ••••
Access
Weekdays after 16:00
Contact
Mark · 086 000 0000

Next step

Quote request sent · Tom calls back by 10:00

Sent to your team · team notified

ReceptOwl for trades

The problem

Where enquiries get lost.

  • 01

    You can’t answer on a ladder

    Calls come in while you’re on the tools. Ring back at lunch and the customer has already found someone else.

  • 02

    Emergencies and time-wasters look the same

    A burst pipe and a “just curious about prices” call both ring the same phone. Sorting them takes time you don’t have.

  • 03

    Quotes go quiet

    You send a quote, nobody follows up, and the job goes to whoever rang back first.

Built for your front desk

The questions it answers. The details it takes.

Handles

  • Emergencies within your rules — leaks, no heat, no power
  • Quote requests for installs and replacements
  • Small repairs and maintenance
  • Areas you cover and call-out charges you publish
  • Availability and next steps
  • Questions about an existing job — handed to you

Collects

  • Name and best contact number
  • Address, Eircode or area — checked against where you work
  • The job and the type of property
  • How urgent it is, in the customer’s words
  • Photos of the problem on WhatsApp, if helpful
  • Access notes and preferred times

What happens next

Every enquiry ends with a clear next step.

  1. 01

    Emergency alert

    Whoever is on call gets the address, the problem and the number straight away — by call, text or WhatsApp, following your rota.

  2. 02

    Survey or site-visit request

    For quotes that need a look first, it lines up a visit request — or books it where your calendar is connected.

  3. 03

    Morning call-back list

    Non-urgent jobs that come in overnight are waiting for you at 8am, with the details already collected.

  4. 04

    Quote follow-ups

    A polite check-in on quotes that haven’t been answered, where you want one.

Straight answers

Straight to you when it matters.

ReceptOwl handles the everyday on its own. You decide what should come straight to you — these are the usual rules, and yours may differ.

Comes straight to you when there’s…

  • Emergencies and anything safety-related, following your approved script
  • Complaints or disputes about a job
  • Complex quotes that need a conversation
  • Insurance claims
  • The customer asks for you directly

What it won’t do

  • Give safety advice beyond the script you approve — someone who smells gas is told to contact the gas emergency service first
  • Quote a price for a job it can’t see
  • Promise a time your on-call person hasn’t agreed

Works with what you use now.

Most trades run on a phone, a calendar and a job app. ReceptOwl can post jobs to a shared calendar or spreadsheet, send alerts by text or WhatsApp, and connect to job-management software where it has an integration we can use.

A good fit if…

  • You miss calls while you’re working
  • You get emergency calls outside hours
  • Quote requests pile up without follow-up
  • You spend evenings returning calls and messages

Tailored demo

Build your receptionist.

Answer six quick questions and watch it take shape. We then build a demo around your business — your services, your hours, your customers’ questions — and show you how it handles them.

  • A demo built on your own services, hours and questions
  • Your receptionist, with the name and manner you chose
  • A clear picture of going live: channels, connections, cost

Free, no obligation. We never contact your customers, and nothing is connected to your systems for the demo.

Let’s start with your business.

Let’s start with your business.

So your receptionist knows who it’s answering for.

What kind of business is it?
How many people work there? (optional)
Free, no obligation

Questions

Trades & home services: questions.

Something we haven’t covered? Ask us directly.

How does it decide what’s an emergency?
You define it with us — for example an active leak, no heat for a vulnerable customer, or no power — and what should happen for each: alert the on-call person, give a short safety instruction, or take details for the morning.
Can it tell if a job is in my area?
Yes. It checks the Eircode or area against the list you give us, and politely tells the customer if it’s outside where you work.
Can customers send photos?
On WhatsApp, yes. Photos are attached to the job details your team receives, which helps with quotes and priorities.
I work alone. Who gets the alerts?
You, on the channel you prefer — and only for what you’ve marked as urgent. Everything else waits in a tidy list for when you’re ready.

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